I've forgotten my User ID. How can I recover it?

First, go to the FieldWorker login page.

Under the "Sign in with Microsoft" button, you'll see the option to recover your User ID. Click on the "Click Here" after the question "Forgot your User ID".

You'll then see the following form:

Enter your first name, last name and company name, and then click on "Submit". Please note – the information you enter here needs to match the information you used to sign up with, including any capitals and spaces.

After you click on submit, you'll see the following message on the sign in page:

If your details are correct, you'll receive an email with your User ID. You can then return to this login page and log in as normal.

If you didn't enter the details correctly, you won't receive an email. For security reasons, we aren't able to confirm here if the details you entered are correct (to prevent others trying to access your account).

If you don't receive your User ID via email, check your spam folder, and try to recover it again, ensuring your name and company are correct in the form. If you continue experiencing issues, reach out to us by email at [email protected] and we'll be happy to assist!